Terms and Conditions of Weekend a La Carte Italian Short Breaks
The following booking conditions and other details within this website form the basis of your contract with us. They map out our obligations to you, your obligations to us, and both of our respective rights.
For clarity ‘You’ means all parties included within a booking. We /Us refers to Weekend a la Carte Ltd – trading as Italian Short Breaks.
MAKING A BOOKING AND PAYMENT
We accept debit card and credit card payment as well as a bank transfer. We do not accept any Amex credit card or corporate credit cards whether issued inside or outside of the UK. Please note if paying by bank transfer we will need to receive the total amount invoiced. (Any Bank Fees need to be covered as additional by you)
TRAVEL INSURANCE
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance you purchase provides adequate cover. We do not check insurance policies and cannot be liable for any expenses incurred as a result of you not having adequate, appropriate or valid insurance cover.
PASSPORTS, VISAS, HEALTH & SAFETY
For foreign office advice on any destination please visit www.fco.gov.uk/knowbeforeyougo or call the ABTA information line on Tel 0901 2015050 ( there is a charge for this service)
THE COST OF YOUR HOLIDAY
CHANGES TO YOUR HOLIDAY
Changes by us
Changes by you
Postponing due to Covid 19
Until the second payment you can change your Opera holiday at no cost* if health concerns are resulting in lockdown by local authorities in the end destination you are visiting. You need to be flying with BA for us to offer you this. For clarity Palio/VSOE/Carnival are not included in this.
*Please note with all postponements due to health concerns resulting in lockdown by local authorities in the end destination we would move your holiday to agreed new dates within 12 months of your original departure date, provided the cost is equivalent. (So you can’t change from June to New Year for example). Please note if you change your travel date for any other reason then our normal terms and conditions apply.
Please note there are a very few breaks that are exceptions to these terms above and we will advise you at time of enquiry
Cancellation
EVENTS AND EVENT TICKETS
FLIGHTS, DELAYS, AIRPORT SECURITY
Flight Schedule times are subject to change by the airline which we have no control over. The flight timings shown in our proposals and detailed on your confirmation booking receipt are for guidance only and subject to alteration. Should the airline advise us of any changes to their schedule time beforehand we will let you know. Any flight delays on the day will be advised at the airport by the airline. When you check in online please cross check the flights times are as per the e ticket and Travel Plan we will have sent you. Sometimes airlines change flight schedules without notifying us and it’s a good last minute check to ensure your break goes smoothly. Please note it is your responsibility to check flight times at on-line check in as we are not held liable for flight time changes. Any change in the identity of the carrier, flight timings will not entitle you to cancel or change to other arrangements without paying our normal change charge.
OUR RESPONSIBILITY TO YOU
The promises we make to you about the services we have agreed to provide, or as part of our contract, and the laws and regulations of the country in which your complaint occurred, will be the basis for deciding whether the service in question had been properly provided.
In all cases, and where appropriate, our liability to you and your party is limited in accordance with, and as if we were a hotel, airline or other transportation
provider governed by various international conventions. This limitation of liability applies to claims for, but not limited to, death, injury, illness, and loss,
damage, delay in the transportation of luggage and personal belongings. Copies of applicable conventions will be provided upon request. Some of those that apply are:
a) The 1929 Warsaw Convention (as amended by the 1955 Hague Protocol and 1975 Montreal Protocol of 1975),
b) The 1999 Montreal Convention,
c) The 1961 Berne Convention,
d) The 1973 Geneva Convention,
e) The 1974 Athens Convention,
f) The 1962 Paris Convention.
In all cases our liability will be limited also in accordance with the relevant supplier’s conditions of carriage, copies of which will be provided upon request.
FORCE MAJEURE
Very rarely we may be forced to change or terminate your holiday before or during your holiday due to unforeseen circumstances. We will work with you to find suitable alternatives. We regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by Force Majeure. Force Majeure means any event which we, or the supplier of the services in question, could not even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, pandemic, adverse weather conditions, fire and all similar events outside our control. This list is not exhaustive
YOUR RESPONSIBILITY TO US
Whilst on holiday you will inform us immediately by calling our main line 01722 744695 during office hours or 07766 772059 outside of office hours if:
SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES
It is a condition of participation in our holidays that you agree to accept the authority and decisions of our local partners. If in their opinion your health or conduct appears likely to endanger the safe or happy progress of the holiday you may be excluded from all or part of the tour, and we may terminate your holiday. Any additional costs incurred by you as a result of such exclusion will be your responsibility.
BREXIT IMPLICATIONS
COMPLAINTS
If a complaint cannot be amicably settled, it may be referred to the arbitration scheme devised for the travel industry by the Chartered Institute of Arbitrators
FINANCIAL SECURITY
The air holiday packages shown are ATOL protected by the Civil Aviation authority. Weekend a la Carte’s ATOL number is 6578.“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise)for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
BROCHURE AND WEBSITE
DATA
JURISDICTION
REGISTERED OFFICE
Weekend à Carte Ltd – Registered in the United Kingdom Co Number: 4976338
Dated: July 2020